Shipping & Refunding Information
Our goal is to offer you the best shipping options beginning in Palestine WestBank, Jerusalem and the 48th Palestinian locations. Every day, we deliver our customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
PS : Soon we will be offering worldwide shipping .
The time frame for order delivery is divided into three parts:
Processing time for Ordinary products : Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 1 days after the order is placed.
Processing time for Handmade : Handmades needs a processing time of 2-7 days, only the embroidery needs 2-4 weeks depends on the size of the embroidery, these products will be signed with “Handmade” label,we will be updating you with the shipping information needed for such products.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.delivery usually takes about 1 business days.
Reguler Delivery: This refers to the time it takes for items to deliver, this usually takes 1-2 days.
PS : total time delivery time is 2-4 days for “not Handmade” Gifts:
Prime Delivery works now in Ramallah for products with green prime label on it, all the shipping process takes 6-24h of delivery after the order is placed.
Prime Delivery works now in Ramallah for products with green prime label on it, all the shipping process takes 6-24h of delivery after the order is placed.Please note that the “Fast delivery-24 h” delivery is running now inside Ramallah and it’s Villages and costs 15$. We are working on making this service running in Westbank, Jerusalem, and Occupied Palestine.
Cost of Shipping & Free Shipping:
We Deliver your Gift in a very nice packaging along with a beautiful Gift card! We make sure your gift arrives safely and in an excelent way. We offer free shipping for 150$ or more orders. Otherwise shipping cost depends on the shipping zone and the cost , which is divided into 3 zones for now as below:
Wesbank : 7 $ .
Jerusalem : 10 $ .
4th Palestinian occupied cities : 22 $ .
Refunding & Unhappy customers:
For any reason the ordered is not delivered we encourage you to patiently wait for another 2 business days and contact us and we will make sure that you are informed about the delivery status and satisfied .
If for any reason the product is not matching the pictures, or you were not happy by the delivery for being late more than 2 days, please contact us and you will be refunded .